The second-hand marketplace Shoppers Express Frustration Regarding Sizing Updates
Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
This online marketplace has revised its measurement guidelines for women's and children's clothes but did not contact all users about the change.
Digital Channels Reaction
Numerous buyers and vendors are posting online claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.
Vinted explained the revised method more closely matches other platforms.
The platform has recommended to review their products and manually change the size when needed, which has left users frustrated.
Sizing System Modifications
Earlier, the sizes had both one number and one letter, like S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the sizing has been recategorised - like an L measurement used to be a 12 but currently displays as UK 16-18.
Shopper Accounts
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Another user, based in Glasgow, said garments she listed on Vinted with size 14 labels were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Necessary Adjustments
Charlotte Lunn, based in Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential for me since losing part of my income," she stated.
Platform Context
The service features exceeding 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This represents another occasion where an unanticipated change on the platform has faced criticism: last year, the platform withdrew an update to its shipping options due to shopper criticism.